FAQ
7 questionsOverview
How can we deploy or buy Safeguard?
As multi-region SaaS; as Safeguard for Government for public-sector customers; or installed in your own private cloud, on-prem or fully air-gapped. You can buy directly, through AWS Marketplace, or by private offer.
Cloud Security
Where is Safeguard hosted?
Safeguard SaaS runs in multiple regions on Amazon Web Services, Google Cloud, Microsoft Azure and Oracle Cloud Infrastructure, on Yotta in India (Mumbai and GIFT City) and on Hetzner in Europe. Private cloud, on-prem and air-gapped deployments run entirely in your own environment.
Compliance
Is there an offering for government agencies?
Yes: Safeguard for Government (safeguard.sh/solutions/agencies). FedRAMP Rev. 5 is in progress; this page shows the current status of every framework.
How do we get the SOC2 Type 2 report and other restricted documents?
Choose Request access on this page, verify your email and accept the NDA. Our team reviews each request; once it is approved you receive a sign-in link to view and download the documents you were granted.
Other
Can we buy Safeguard through our cloud marketplace?
On AWS Marketplace, yes: listings are public and a purchase can draw down your committed AWS spend, including by private offer. Our Microsoft Marketplace listings are live for discovery and provisioning but are not yet transactable. Google Cloud Marketplace is in review, and an Oracle Cloud Marketplace listing is in progress; until they are live, buy directly or by private offer.
Privacy
Do self-hosted deployments send data to third parties?
No. Private cloud, on-prem and air-gapped installs run entirely in your environment, including Safeguard's own AI models, so no third-party subprocessor receives your data. Third-party AI models or scanners are used only if you choose to connect them. The subprocessors listed on this page apply to the SaaS offering.
Risk and Vulnerability Management
How do we report a vulnerability or a security concern?
Email security@safeguard.sh, and see our responsible disclosure policy at safeguard.sh/legal/responsible-disclosure-policy. Privacy questions go to privacy@safeguard.sh.